Responsible gambling

At Alea Glasgow Casino, we are committed to promoting responsible gaming practices that support our customers' well-being and safety. Our mission is to provide a secure and enjoyable entertainment experience while minimizing the risks associated with gaming.

Self-Exclusion: A Safe Choice for You

If you feel that your gaming habits are becoming a problem or if you're worried about someone close to you, we encourage you to consider self-excluding from our premises. Self-exclusion is a voluntary agreement between you and us to limit or stop access to our casino.

To initiate the self-exclusion process:

1. Approach one of our staff members at any time for assistance.
2. Discuss your concerns with them confidentially, and they will guide you through the procedure.
3. You can choose from a minimum exclusion period of six months up to an indefinite duration.

Responsible Gaming Tools

In addition to self-exclusion, we offer various responsible gaming tools designed to help you control your spend and maintain a balanced lifestyle:

• Deposit Limits: Set daily or monthly deposit limits to prevent overspending.
• Session Reminders: Take breaks and step away from the games with our pop-up reminders.
• Time-Outs: Temporarily exclude yourself for specific periods.

These tools are available within your gaming account settings. Our staff will be happy to assist you in setting up these controls.

Supporting Organizations

For comprehensive help and guidance on managing problem gaming, please refer to the following resources:

• GamCare: Gamcare.org.uk - a leading UK charity providing advice and support for people affected by gambling.
• National Gambling Helpline: a free service offering confidential counseling and information.

We Care About Your Well-being

At Alea Glasgow Casino, we prioritize your safety and well-being. If you need help or would like to discuss any concerns with our staff, please don't hesitate to approach us at any time.